These Terms & Conditions explain the rules governing your use of the Golden Hands Dubai website and our business support, documentation and related professional services.
By accessing this website, submitting an inquiry, requesting a quote or engaging Golden Hands Dubai for a service, you acknowledge that you have read and agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or request our services.
These Terms & Conditions form an agreement between you and Golden Hands Dubai concerning your use of our website and requested professional services.
Additional written terms, quotations, application requirements or service-specific conditions may apply to a particular service. Where additional terms are provided, they should be read together with these Terms & Conditions.
Golden Hands Dubai provides administrative and professional support services that may include:
You must have the legal capacity and authority required to request a service, submit information and enter into an agreement with us.
If you act on behalf of a company, employee, family member or another person, you confirm that you have appropriate authorization to provide their information and request the relevant service.
You agree to provide accurate, complete, current and lawful information when using our website or requesting services.
Golden Hands Dubai will not be responsible for delays, rejection or losses resulting from inaccurate, incomplete, expired, fraudulent or late information supplied by a client.
Website prices, if displayed, are general information and may not represent the final price for a particular case. Final fees may depend on the service type, jurisdiction, urgency, documentation and authority requirements.
A quotation may include our professional service fee and estimated external charges. Unless expressly stated otherwise, government fees, penalties, translation, attestation, delivery, medical tests, insurance and other third-party charges may be separate.
If requirements or official fees change after a quotation is issued, the final amount may be adjusted after notifying the client.
Payment must be made using an accepted method and according to the agreed schedule. Certain services may require full or partial advance payment before work begins or an application is submitted.
Applications, visas, licenses, registrations, permits, Emirates ID procedures and other official transactions remain subject to the rules and decisions of the relevant authority.
We provide assistance based on the information and requirements available at the time. Golden Hands Dubai cannot guarantee approval, issuance, renewal, appointment availability or a specific decision by any government department or third party.
Any processing time communicated by us is an estimate based on usual circumstances and available authority information. It is not a guaranteed completion date.
Processing may be affected by authority workloads, public holidays, system outages, additional document requests, security checks, policy changes or circumstances outside our reasonable control.
A cancellation or refund request will be reviewed according to the service stage, work already completed and payments already made to government entities or third parties.
Where a refund is approved, processing time may depend on the original payment method, financial institution and any third party involved.
We aim to keep website content clear and accurate. However, government requirements, fees, procedures and processing times may change without notice.
Website content is provided for general information and should not be treated as a guaranteed quotation, legal opinion, tax advice or official government decision. Contact us to confirm requirements applicable to your circumstances.
Unless otherwise stated, the website design, branding, logo, text, graphics and original content belong to Golden Hands Dubai or are used with appropriate permission.
You may view website content for personal and informational purposes. You may not copy, republish, sell, modify, distribute or use substantial website content for commercial purposes without prior written permission.
To the extent permitted by applicable law, Golden Hands Dubai will not be responsible for indirect, incidental, special or consequential losses arising from website use, delays, authority decisions or third-party services.
We are not responsible for interruption caused by government platforms, external websites, telecommunications services, payment systems or events outside our reasonable control.
To the extent permitted by law, you agree to be responsible for claims, costs or losses arising from your unlawful use of our website, breach of these terms, fraudulent documents or violation of another person's rights.
We may refuse, suspend or terminate a service where required payments or documents are not provided, information appears unlawful or misleading, these terms are breached or continuing the service may create legal or regulatory risk.
Termination does not remove obligations, charges or rights that arose before the termination date.
These Terms & Conditions are intended to be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
If a concern arises, please contact us first so that both parties can attempt to resolve it professionally. Any unresolved matter will be subject to the competent jurisdiction applicable in Dubai, unless mandatory law requires otherwise.
If you have questions about these Terms & Conditions, contact Golden Hands Dubai:
Contact Golden Hands Dubai before requesting a service and our team will help clarify the available process, requirements and quotation.